© MAMAHAND. 2018. SINGAPORE, ALL RIGHTS RESERVED — info@mamahand.co

RETURN & EXCHANGE POLICY

SHIPPING POLICY

Exchanges

We are happy to offer exchanges within 7 days from receipt of delivery/collection for all items purchased on mamahand.co if the item delivered to you is faulty, wrongly sent or different from the description shown. Do contact us if you face any of these issues and we will assist you!

Terms & Conditions

  1. Valid for one-time exchange only.

  2. If a second exchange is necessary, customers have to pay for the delivery.

  3. Not allowed to exchange for other items (regardless of price). 

STANDARD DELIVERY

Your order should typically reach you within 3-7 days for local mailing, and 4-8 weeks for overseas shipping. Within Singapore, we charge a flat mailing fee of S$1.00 - S$5 for all orders. We offer free  shipping on orders above SG$50, and also free self-collection services.

We will be doing normal mailing for all card orders, hence you do not have to be home to receive your order. Do contact us if you wish to opt for registered mailing for orders that include only cards.

For other items, we will be doing registered mailing and you will have to be home to receive it. We want to make sure your order gets to you safe and sound, so items such as gift boxes will be sent through registered mail. However, we can do normal mailing if you are not able to receive it at home. Unfortunately we cannot be held responsible for any lost or damaged parcels through normal mailing. 

 

If you require some items urgently, or have further questions or concerns, do email us at info@mamahand.co to let us know! We are flexible with our mailing methods! 

SELF COLLECTION (WITHIN SINGAPORE ONLY)

We currently offer free self-collection services* at the following location:

  1. Bukit Batok East, near to Bukit Batok MRT station.

* Timings to be arranged through email or text once your order is ready for collection.

OVERSEAS SHIPPING CHARGES

MAMAHAND currently ships to all countries. Do note that import tax might be incurred when the parcel reaches your local customs. Payment of import tax is to be made by consumers to their local customs.

For overseas orders, we charge a flat international shipping fee of S$15 for anywhere else outside of Singapore.